Refer someone in Charlotte
A case manager, discharge planner, or social worker can tell us who needs a place — no client name or PHI up front. We add them to the list and follow up as homes open here.
Refer someoneBuilt for the discharge teams around Charlotte
We're building referral relationships with the case-management and discharge-planning teams at Atrium Health Carolinas Medical Center, Novant Health Presbyterian Medical Center, Atrium Health Behavioral Health Charlotte, and Novant Health Huntersville, and other providers in the Charlotte area. Mai Heaven is independent and is not affiliated with, or endorsed by, any hospital named here — we list them to show the community we serve.
The local funding picture
Agency: NC Medicaid (DHB); BH & I/DD via the LME/MCO Tailored Plan — Alliance Health (Mecklenburg).
Residential program: NC Innovations Waiver (1915(c) I/DD HCBS) — residential supports, managed by the LME/MCO.
Medicaid plans: Alliance Health (BH/IDD Tailored Plan).
Two large competing systems (Atrium, Novant) drive high discharge volume; Alliance Health serves the county's I/DD, behavioral-health and TBI populations and runs mobile crisis. Note: NC has a half-mile group-home spacing rule (siting matters).
Common questions
Can Mai Heaven take a referral in Charlotte today?
Not yet — we are building the referral network now so that the day a home opens near Charlotte, discharge planners and case managers already have a trusted option. If someone needs a bed right now, use the crisis and placement numbers on our resources page.
Who does Mai Heaven serve?
Adults with intellectual and developmental disabilities, people stabilizing from a behavioral-health crisis, veterans, and young people aging out of foster care — the referrals that are hardest to place.
How does a discharge planner refer someone?
Use our de-identified referral form — no client name or PHI up front. We add the person to the list and follow up through a secure channel as homes open.
Who pays for supported living in North Carolina?
Primarily Medicaid home- and community-based services (HCBS) waivers — locally, NC Innovations Waiver (1915(c) I/DD HCBS) — residential supports, managed by the LME/MCO. NC Medicaid (DHB); BH & I/DD via the LME/MCO Tailored Plan — Alliance Health (Mecklenburg) administers eligibility and placement.
Hear when a home opens near Charlotte
One email, when there is something real to say.
For professionals hub · What we accept · North Carolina overview · Help available today