Placement criteria & accepted populations
One page. Keep it on file, forward it, or print it.
We hold no operating license in any state and cannot accept a placement today. This sheet is what we accept — so you know now, and can refer or join the waiting list. For an immediate need, these are the numbers to call today.
Who we are built for
- Adults needing daily support who do not require 24-hour nursing or acute medical care
- Intellectual & developmental disabilities (I/DD)
- Behavioral-health needs, behaviorally stable
- People leaving a hospital, psychiatric unit, or treatment
- Veterans, including hard-to-place
- Young people ageing out of foster care
- Re-entry, coordinated with probation/parole
- Difficult-to-place / refused elsewhere — we want these first
Who we are not the fit for
- Anyone needing 24-hour skilled nursing or acute medical care
- A locked or secure unit
- An emergency shelter or a same-day crisis bed
- Active psychiatric emergency (call 988) or medical emergency (911)
What a referral needs
- Face sheet & current demographics
- Current level-of-care determination or most recent assessment
- Medication list, including PRNs
- Behaviour support plan, if one exists
- Guardianship / conservatorship / power-of-attorney paperwork, if any
- Funding source — HCBS waiver, SSI, VA program, private, or unresolved
- A signed release (and a separate 42 CFR Part 2 consent if applicable)
Send an incomplete referral rather than wait — we will tell you the one form that is missing. An incomplete referral is still a referral.
How fast you get an answer
One business day for an initial yes, no, or exactly-what-else-we-need. We publish that commitment and escalate internally when it is missed. (This is our commitment on referral review, not a promise of same-day housing — we can’t offer a placement today.)
How to refer
- Send the referral and whatever documentation you have — the referral page or the partner portal at /refer.
- We review and ask only for the essential missing items.
- We answer clearly within one business day: accepted, pending, or not the right fit — with the reason.
- When a home opens, we coordinate admission, transport, and onboarding with you.
Contact · Refer: maiheaven.com/for-discharge-planners · Email: referrals@maiheaven.com · Emergency today: call 988 or 911, or your state APS/crisis line.