Our homes
Small, supported homes — built to be safe and to be inspected.
This is how a Mai Heaven home works. Everything here is the standard each of our homes is built to meet. Where a specific number depends on the state license, we say so rather than guess.
The model
Small on purpose. A house on an ordinary street with a small number of residents, where staff know every person by name and can actually notice when something changes — the opposite of a large facility.
How small is set by each state's license category, not by us. Those limits are real and published:
| State | Small-home license | Residents |
|---|---|---|
| North Carolina | Family Care Home / Adult Care Home | 2–6 (family) or 7+ (adult care) |
| Florida | Adult Family-Care Home | up to 5 |
| Texas | Community Home / Assisted Living (small) | up to 6 / up to 16 |
| Arizona | Adult Foster Care / Assisted Living Home | up to 4 / up to 10 |
| Georgia | Personal Care Home (family/group) | 2–6 (family) / 7–24 (group) |
| Virginia | Assisted Living Facility | set per facility at licensing |
| Tennessee | Assisted-Care Living Facility | set per facility at licensing |
Why ranges, not one number. Each home’s capacity is fixed per building. We’ll publish the exact number for each home once it opens.
What a home is like
Bedrooms & privacy
A private or shared room that is the resident's own space. Staff knock. Residents keep their belongings and have their own routines.
Common areas
A shared kitchen, living space, and outdoor area — a real home, used together, not a waiting room.
ADA accommodations
Accessible rooms and bathrooms, mobility access, and communication or sensory supports arranged as a reasonable accommodation when needed.
Visitors
Visitors are welcome within house rules and sign in and out, so there is always a record of who was in the home.
Safety systems
Each home meets its state's residential care and fire-safety standards. As a baseline, that means:
Fire & evacuation
Smoke/CO detection, marked exits, and evacuation drills on record for each shift pattern.
Medication storage
Medications kept in a locked box; controlled medications and sharps stored and counted separately.
Visitor log
Sign-in/out for everyone entering the home — a record, not a guess.
Incident reporting
Every incident is documented, reviewed by a supervisor, and reported to the state within its required window.
Staffing & daily support
Supervision level is matched to the home's population and set by the state license — some homes require staff awake overnight, others do not. Rather than publish a ratio we have not committed to, here is the model:
Support with daily living
Help with meals, routines, reminders, and coordination — non-clinical support. Clinical care stays with each resident's own doctors and providers.
Medication
Residents self-administer where they can; where a plan calls for assistance, trained staff assist and record it on a medication-administration record, coordinating refills with the pharmacy.
Trained staff
Staff are trained on abuse/neglect recognition and reporting, de-escalation, medication handling where applicable, first aid/CPR, and documentation — tracked and renewed on schedule.
Who lives together
A home serves a compatible population — we do not mix populations whose needs or safety would conflict in the same house. Which programs and populations a specific home serves is set when that home is open and staffed for it. Populations we build for, each with its own eligibility and program routing, are on the home page and in the FAQ.
Safety, by population
What each home is set up to watch for. These are the standards a home meets once it is open and staffed for that population — not clinical treatment, which stays with each resident's own providers.
Veterans
A trauma-informed, low-conflict environment; staff aware of PTSD triggers; coordination with the VA team. Firearms are not kept in the home.
Developmental disabilities (IDD)
Predictable routines, supervision matched to each person's support level, an accessible environment, and attention to dietary and choking safety.
Behavioral / mental health
De-escalation-trained staff, a calm and low-stimulation setting, an individual safety/crisis plan on file, and medication support where a plan calls for it.
Youth aging out
Age-appropriate supervision, mandatory-reporter staff, safeguarding practices, and support with school, work, and independent-living skills.
Recovery
A substance-free home with clear house rules, peer support, and coordination with each resident's recovery program and sponsor.
Seniors
Fall-prevention, mobility access, medication oversight, and regular wellness checks in a calm, quiet setting.
Daily rhythm
Predictable and calm: regular meals, medication times where applicable, space for appointments and community activities, and quiet hours. Structure that people can count on, not a schedule imposed for its own sake.