For APS / CPS & protective placements
Written for a worker who has to find a safe place for a vulnerable adult, or a young person ageing out of care, on a tight timeline. Be direct with us about safety and guardianship status. This is not an emergency placement — for an immediate safety need use the crisis numbers at maiheaven.com/resources — but we want these referrals first.
- Who we are built for: people described as difficult to place, refused elsewhere, or with no adult placement after foster care
- Safety & rights: abuse/neglect allegations, unauthorised restraint, and elopement are tracked to a safety plan with state notification deadlines; resident rights are published before we hold a licence
- Guardianship: send guardianship, conservatorship, or power-of-attorney paperwork with the referral, or tell us it is unresolved — we will still review
- Mandatory reporting: our staff train on mandatory reporting and confidentiality; we coordinate with your agency rather than around it
Facility Overview
Mai Heaven is a residential care provider building small, permanent homes with real daily support for veterans, adults with disabilities, people leaving hospital or treatment, and young people ageing out of care.
Mission & Care Philosophy
Permanent, not transitional. Small enough that staff know every resident by name. Rights published before we hold a licence, because a provider who only discloses them once you are already living there has the incentive backwards.
Admission Criteria
- Adults needing daily support who do not require 24-hour nursing or acute medical care
- Veterans, including those whose needs never fitted a standard placement
- People leaving hospital, psychiatric care, or substance use treatment
- Young people ageing out of foster care with no adult placement
- Patients described as difficult to place, or refused elsewhere
Levels of Care Provided
Residential habilitation and supported living under an HCBS waiver model. Not a skilled nursing facility, not a locked or secure unit, not an emergency shelter.
Behavioral & Medical Capabilities
Awake overnight staffing where the resident's plan requires it, medication administration, behaviour support plan implementation, and coordination with outside clinical and case management teams.
Crisis Response Process
Incidents requiring a safety plan (allegation of abuse, unauthorised restraint, elopement, death, major medical event, or anything rated serious/critical) are never closed without one on file, and state notification deadlines are tracked automatically.
Required Documentation Checklist
- Face sheet and current demographics
- Level-of-care determination or most recent assessment
- Current medication list, including PRNs
- Behaviour support plan, if one exists
- Guardianship, conservatorship or power-of-attorney paperwork
- Funding source — HCBS waiver, SSI, VA programme, private, or unresolved
- Signed release (and separate 42 CFR Part 2 consent, if applicable)
Placement Workflow
- Referral submitted and acknowledged same day
- Answer within one business day
- Pre-admission assessment
- Funding confirmation and admission date
Contact Directory
Referral portal: maiheaven.com/refer · Referrer information: maiheaven.com/for-discharge-planners · General: hello@maiheaven.com
Bed Availability Overview
Live feed: maiheaven.com/availability.json. A snapshot, not a reservation.
Professional FAQs
See maiheaven.com/for-discharge-planners for the full list.
HIPAA & Compliance Statement
We hold no operating licence and no BAA with an email provider today, so nothing clinical should be sent by email. A secure document exchange is on our roadmap; until then, documents are exchanged by the method we agree with you directly.
Other packets: Professional Referral Packet · MCO Provider Packet · Community Partner Packet · Behavioral Health Unit Packet