Families & residents
Choosing a home for someone you love.
You should be able to see how this works before you trust us with a family member. Here is what to expect, step by step, and exactly what you will and won't be able to see once they are living in a home.
From first call to move-in
- Inquiry
You reach out or start an intake. No medical records needed — general terms are fine.
- Intake review
We confirm receipt and review eligibility for the population served. Target response: 48–72 hours.
- Eligibility & documents
We check what's needed (ID, DD-214 if applicable, Medicaid card, a general diagnosis summary). Missing documents are normal — we help get them.
- Program route
We identify the likely way a bed gets funded (SSVF, HUD-VASH, GPD, Medicaid HCBS, SSI).
- Waiting list
You get a position on the waiting list — it holds your place until a home is ready.
- Bed offer & move-in
Once a home is open and staffed, we make an offer and plan move-in with you, with house rules reviewed up front.
Planning months ahead instead? Join the milestone-only waitlist →
What you can expect from us
Communication
Clear, honest updates within privacy boundaries — not silence, and not spin.
Transparency
House rules, expectations, and limitations explained up front, before move-in.
Respect
Your family member is treated as a person, by staff who know them by name.
Safety & structure
Predictable routines and supervision matched to the home and its population.
The family portal — what you can and can't see
A private page to stay connected, built around one rule: the resident controls what is shared.
What you can see
That they are here, which home they are in, when they arrived, and messages with the care team.
What you cannot see
Diagnoses, medications, and care notes stay with the care team unless the resident signs a release that specifically covers them. That is their decision.
How to get an account
Ask the home. We create accounts ourselves, only after the resident signs a release naming you — there is no self-signup, because anyone could type a name into a form.
How to raise a concern
You never have to wait or go through a chain before speaking up. Internally: tell staff, then a supervisor, then the administrator. But you can also go outside us at any point, and retaliation for reporting is prohibited.
- Immediate danger: call 911.
- Abuse, neglect, or exploitation: Adult Protective Services (reachable via 211), or Child Protective Services for a minor, and your state's Long-Term Care Ombudsman.
- Your state's Protection & Advocacy agency has federal authority to investigate and offers free legal help.
Full resident rights and outside contacts: /rights.