Why a record changes what happens
- Continuity across caseworkers. Staff change; your log does not. You never have to start over explaining your situation.
- Appeals and benefits. “I applied on this date, spoke to this person, reference number this” is what wins an appeal or a denied benefit.
- It shows you tried. Many programs require documented attempts — your log is the proof.
- It reduces overwhelm. One page holds what your memory should not have to during a crisis.
What to write down, each time
The date and time, who you contacted, what you asked for, what they said, any reference or case number, and the next step with a date. That is it.
A log you can print
| Date | Who (name, agency, phone) | What you asked for | What they said | Reference # | Next step / when |
|---|---|---|---|---|---|
Keep it private — it is yours
This record belongs to you. Keep it where you can reach it — a notebook, your phone notes, or a printed sheet. You never have to share it with us or anyone; share only what you choose. We do not track any of this — a log that helps you is one you control, not one someone keeps on you.
Where Mai Heaven fits
When you refer to us, that becomes one honest line in your log: the date, that we confirmed, and the one-business-day answer. A referral joins the waiting list. Refer someone or join the list.
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