For discharge planners & case managers
The 6 lines that move a hard placement
When you’re discharging someone complex — a veteran, an adult with I/DD or serious mental illness, a youth aging out — and the usual doors are closed, these are the numbers that actually help today. All national, all free, all verified.
Suicidal / psychiatric crisis — 988 Suicide & Crisis Lifeline. Veterans press 1.
988
Local services — housing, food, utilities, benefits navigation (211.org).
211
Long-term care & options counseling — Eldercare Locator / your local ADRC.
800-677-1116
Substance use / mental health — SAMHSA National Helpline, 24/7, confidential.
1-800-662-4357
Homeless or at-risk veteran — National Call Center for Homeless Veterans.
1-877-424-3838
Youth / young adult in crisis — National Runaway Safeline.
1-800-786-2929
Your local lines (fill in once, keep forever)
County ADRC / Area Agency on Aging: ______________________
Local VA VSO / VA social work: ______________________
County DSS / crisis / mobile team: ______________________
State Medicaid / DD waiver intake: ______________________
Medicaid waiver intake, by state (services funding)
| State | Agency to start a waiver / eligibility |
|---|
| North Carolina | NC Medicaid / DHB — medicaid.ncdhhs.gov (NC Innovations) |
| Tennessee | TennCare — tn.gov/tenncare (ECF CHOICES; TennCare CHOICES) |
| Georgia | GA DBHDD — dbhdd.georgia.gov (NOW / COMP) |
| Virginia | VA DBHDS / DMAS — dbhds.virginia.gov (DD Waivers; CCC Plus) |
| Delaware | DE DDDS — dhss.delaware.gov/ddds (Lifespan) |
| Arizona | AHCCCS / DES-DDD — azahcccs.gov (ALTCS — entitlement) |
| Florida | FL APD — apd.myflorida.com (iBudget; SMMC LTC) |
Hard-to-place adult, veteran, or youth who needs a small supported home?
Put them on Mai Heaven’s waitlist so you have a vetted option the moment one opens near you — refer in 2 minutes at
maiheaven.com/for-discharge-planners. We never pay for referrals. This is to line up options for later.
Compiled by Mai Heaven (maiheaven.com) as a free professional utility. All numbers are national and public; verify local direct lines with each agency. Not legal or medical advice. For immediate danger call 911.