Veteran Supported-Living Referral Checklist
A one-page guide for case managers, discharge planners, and VSOs. Print it, share it, keep it by the phone. Pre-licensure — honest about what we can and can't do today.
Compliance
Mai Heaven is an independent referral platform — not a VA, government agency, licensed care facility, or emergency service. When you refer, do not send PHI or SSNs — use initials or a Case ID. Anything clinical is collected later through a secure channel.
Have these ready before you refer
- The general population/need (veteran; and any of I/DD, behavioral health, substance-use recovery)
- The level of support — from light check-ins to awake-overnight supervision
- The county/city where they need to be (not a street address)
- Timeline — planning ahead, or urgent within days
- Likely funding source, if known (see the quick-reference below)
- Preferred language, and whether an interpreter is needed
- A Case ID or the person's initials — never their full name on the form
- Your work email so we can confirm and follow up (no phone needed)
Do NOT put on the form
- Full name, date of birth, SSN, or member/Medicaid ID
- Diagnoses, medications, or clinical records
- Anything you wouldn't want in a plain email — we'll open a secure channel for the rest
Veteran funding quick-reference
| Program | What it helps with |
|---|---|
| VA GPD Grant & Per Diem | Funds transitional supported-housing beds for veterans experiencing homelessness. |
| HUD-VASH | Pairs a housing voucher with VA case management for long-term stability. |
| SSVF | Prevents or rapidly reverses a housing loss (rent/deposit help, case management). |
| VDC Veteran-Directed Care | Gives the veteran a budget to direct their own support services. |
| A&A Aid & Attendance | A pension add-on for veterans who need help with daily activities. |
An other-than-honorable discharge does not automatically disqualify anyone — ask. Full detail: maiheaven.com/how-is-housing-for-veterans-paid.
What happens after you refer
- Within one business day, a real person replies — a yes, a not-now, or exactly what else we need.
- You get a no-login tracking link to see the status anytime.
- Because we're pre-licensure, this holds the person a place on our list — it is not a placement today. We never promise a bed we don't have.
- If someone needs a bed right now, we'll point you to crisis and placement numbers instead.
No phone number or physical address is ever requested. Questions? Email referrals@maiheaven.com. Mai Heaven is a referral platform, pre-licensure, not a licensed care facility.